Croatia dropped from second to fourth place in terms of service quality in the region

For the fourteenth time in a row, in cooperation with secret shopping agencies from the region, Heraklea conducted a service quality survey measuring the basic elements of quality service

Author  HrTurizam.hr

10. October 2022.
In the time period from June 1. until July 08, 2022. For the fourteenth time in a row, Heraklea, in cooperation with secret shopping agencies from the region (Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia), conducted a service quality survey measuring the basic elements of a quality service. During the visits, the following elements of service quality were measured: greeting, determination of customer needs/desires,...
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Author  HrTurizam.hr

10. October 2022.