Thanks to the ability, knowledge and experience of the employees and the employer's concern for its clients, the satisfaction of employees and clients is achieved, and the outflow of quality labor has been proven to be reduced. These relationships affect recognition, and thus profitability. Everyone in that chain must be in a win/win situation (guest, employees and employer) in order to complete the entire tourism story successfully.
The Kempinski Group is the oldest European luxury hotel company, which focuses on its employees and guests, the foundation around which it builds its tradition and value. Proof of this is the long-term success on the market, and the successful relationship with Kempinski Hotel employees was also recognized by Forbes.
For the second year in a row, Forbes included Kempinski hotels in the most prestigious list of best employers - Forbes World's Best Employers 2022. where they ranked 83rd in the list of all industries and enviable 3rd place among employers from the tourism industry.
This achievement is recognition that hotels are delivering on their promise of employee engagement and putting them at the heart of the business.
"People are our most valuable asset, so investing heavily in talent selection is a key part of our strategy. Through staff training and education, we guarantee the transfer of expertise to each individual at all levels so that guests get the best possible experience. We believe that by trusting and empowering teams, we can offer the best service", he points out Helena Vehovec Cluster HR Manager at Kempinski Palace Portorož (Slovenia) and Kempinski Hotel Adriatic (Croatia).