EN
HR
Six thirty in the morning. My husband has finished the gym and is sitting in the hotel lobby. The day has just 'opened', everything is quiet, he is enjoying his piece of peace.
Suddenly a lady of shorter stature approached him and asked him; "Sir, it's early, do you need coffee? "
The husband answered in surprise; "Yes, I would love to, but at least it doesn't work yet".
"Ok, no problem, I'll go get you a coffee", answered him with a smile.
After a few minutes, she returned with coffee, wished him a wonderful day and continued; "if you need anything, I'm at your disposal".
The husband, normally an engineering-analytical-rational type, is delighted by this gesture.
The setting - a beautiful hotel outside Croatia.
The main character, i.e. the woman who brought him coffee - general director of that hotel.
On the second day of our stay, we realized this and were pleasantly "shocked" because after all, we come from an environment where it is glorified FUNCTION in regards to THE ESSENCE so we have an effect; the higher the function, the more elusive I am.
We talked several times. These are some of her words:
"I really want my employees and guests to be as relaxed as at home in my environment. But I can't achieve that if I strictly stick to the given norms, because each of these employees has his own personality and he will make the guest feel as if he is at home in his own way and in accordance with his personality. I have to let them be who they are. Balance is very important here."
