Cancellations and refunds for reservations made on the Airbnb platform are governed by the cancellation policy.
In rare cases where large-scale events prevent or law prohibits the realization of a reservation, the Extenuating Circumstances Rule may apply, which has been renamed Major Disruptive Events Rule (Major Disruptive Events Policy).
In the event that this policy is applicable, guests may cancel their reservation and receive return money (advance payment and/or other compensation) regardless of the usual cancellation policy.
Hosts can cancel without compensation or other negative consequences, but the accommodation unit's calendar will be blocked for those days (no new reservation will be possible).
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Previously, the return policy only covered changes related to modifications by the party state institutions, such as unexpected changes to visa or passport requirements; declared states of emergency and epidemics, but it does not include diseases that are endemic or commonly associated with an area, for example, malaria in Thailand or dengue fever in Hawaii; government travel restrictions, but not travel tips; military actions and other disturbances, including war, invasions, bombings, riots or general civil disturbances; and natural disasters, such as volcanic eruptions, tsunamis or major disruptions to basic utility services.