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Introduction of novelties and innovative digital solutions in Carwiz Croatia proved to be the best path to market leadership, which guarantees the retention of the trust of both Carwiz employees and the users themselves.
Carwiz recognizes the solution to creating greater user satisfaction in the introduction of a new system that allows the client to evaluate his travel experience in a very short time and leave a realistic review proportional to the actual quality of the service.
With Fast Review to satisfied clients
Carwiz Croatia, the first rent a car in Croatia, with the aim of increasing client satisfaction, is introduced in all its branches Fast Review a platform that allows the client to evaluate you in real time. The process itself is very simple and is based on placing a Fast Review card inside the business facility, so that clients who want to leave review they just touch their smartphone to the FR card or module and leave their review in just a few clicks.
"Guided by the fact that the experiences and positive reviews of consumers are actually 14 times more reliable and credible than any other form of online reputation, we decided to introduce the Fast Review solution, which will further strengthen our high position in the industry and retain the trust of our users. Building a credible online reputation is an important item of every rent-a-car on the market because the service, business and end product become recognizable, and the end result is successful business at all levels." they say in Carwiz Hrvatska.
"Just some of the benefits that Fast Review brings to its users are better positioning on online platforms, credibility, i.e. maintaining a realistic online reputation, increasing income, etc.", adds Petar Aračić, the founder and owner of the Fast Review application who, together with the Carwiz team in Croatia, further adapted this application for the rent a car industry so that the quality they insist on stands behind the whole story.
Additionally, in addition to increasing positive ratings on the entire rental experience, all users will be able to rate the employee who helped them at the beginning and end of their trip in this way. Precisely through positive or negative evaluations, our employees will achieve better results, be more productive and satisfied, which will be directly reflected in the satisfaction of clients.
The vision of introducing a new system to increase the number of online reviews is clear, achieve a leading position in the market and build a positive and credible online reputation, which is an extremely important item for raising the brand to a higher level.
Cover photo: Borko Ribić, COO Carwiz Croatia and Petar Aračić, CEO Fast Review
