Does the quality of service increase proportionally with the increase in prices? Croatia fell by one more place

Mystery Shopper Research: GUEST 2023

Author  Goran Rihelj

2. August 2023.
Does the quality of service increase proportionally with the increase in prices? - is a question we always ask ourselves, especially this year, when prices at all levels have risen significantly due to inflation. So logically in all spheres of tourism - from hospitality to accommodation. In this year's research conducted by the Heraklea agency in cooperation with secret shopping agencies from the region (Bosnia and Herzegovina, Montenegro...
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Author  Goran Rihelj

2. August 2023.