Expedia the group introduced a new direct communication tool "Expedia PartnerCentral Conversations ”. This new tool encourages direct communication and engagement between hoteliers and guests who have booked their accommodation, providing a personal and personalized experience for guests. The aim of the new tool is direct communication of the guest with the hotel in order to inform and request additional services and facilities of the hotel.
Expedia PartnerCentral Conversations work by opening a personalized line of communication between guest and hotelier through instant messaging. Guests can start a conversation by asking a question or sending an inquiry via a special request at the time of booking. Also, hoteliers can communicate directly with guests in the same way.
The tool allows hoteliers to:
- Making a first impression and communicating directly with guests before they arrive at the hotel
- Build a personalized relationship with guests as well as improve the overall guest experience
- Managing special guest requirements
- Direct sale of added services and hotel facilities
- Interaction with guests
- Information on all hotel services
"Hoteliers have requested the opportunity to communicate directly with guests who have made a reservation through our Expedia Group website. EPC Conversations enable direct interaction of guest and hotelier with each other from the moment of booking accommodation, which creates a new dimension of communication and experience. ”Points out Benoit Jolin, Vice President of Expedia Group Global Product
You can apply at the following link