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"Did you hear the requests of that guest", "I do not understand why they have been coming to this hotel for 10 years" - the comments are in the tourist-hotel-catering everyday life, and we are often their authors. And have we ever wondered why we don’t understand guests and more importantly - the people around us in general? Respect, understanding, acceptance… yes, yes, it all sounds nice and makes sense, but why not de ...
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