Martina Tolić: Chatbot and omnichannel communication are key to modern hospitality

What does a real hotel AI chatbot look like and what options can it provide to guests.

Author  Goran Rihelj

January 22, 2025
Everyone is talking about AI chatbots, and hotels are increasingly looking to implement them to keep up with digitalization. However, the key question is not just to have a chatbot, but to understand what a real hotel AI chatbot looks like and what capabilities it can provide to guests. A basic chatbot often functions as a classic Q&A system – answering predefined questions. However, an advanced AI chatbot goes much further...
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Author  Goran Rihelj

January 22, 2025