Mystery shoppers measure quality service: Caterers are the most helpful employees in Croatia

Heraklea doo, the first specialized agency for mystery shopping in Croatia, conducted a research "Iš'o medo u dućan" which ...

Author  Goran Rihelj

20. June 2017.
Heraklea doo, the first specialized agency for mystery shopping in Croatia, conducted a research "Iš'o medo u dućan" which lasted from March 01 to 31, during which 1500 locations were visited throughout Croatia. The aim of the research was to check whether employees greet customers and whether the greeting is kind or routine. During the research, 365 ...
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Author  Goran Rihelj

20. June 2017.