Procedures and protection measures in the hotel industry - tourism sector

We make recommendations of the Croatian Institute of Public Health regarding procedures and protection measures in hotels (hotel industry) / tourism sector. In all facilities in the hotel and tourism sector, it is important to implement ...

We make recommendations of the Croatian Institute of Public Health regarding procedures and protection measures in hotels (hotel industry) / tourism sector.

It is important to implement and respect general measures to prevent the transmission of infections in all facilities in the hotel and tourism sector. All employees can be protected by following general measures to prevent the transmission of infections. 

It is important to ensure an adequate and properly functioning ventilation system throughout the hotel. The availability of running water and soap in order to comply with basic hygiene standards must be ensured. Ensure that appropriate supplies are available at the hotel to prevent infections:  

  • sapun
  • water or alcohol solution for hand disinfection
  • thermometers
  • paper tissues
  • surgical masks
  • disposable gloves
  • trash bags
  • surface disinfectants 

Tourists, as long as they do not show symptoms, do not pose a risk. The procedures are the same as in the period of seasonal flu. Disinfection of common areas, rooms and toilets should be intensified, and a notice should be posted on the hotel's preparedness for symptoms in guests, asking them to contact the hotel staff in case of doubt, who will:  

  • Inform the competent physician / epidemiologist
  • Provide isolation to the person
  • Provide the person with symptoms with all the necessary comfort: delivery of food, medicine and fluids, and provision of health care at the location or in the nearest center

With such notifications, both employees and guests will feel safer. Informing staff and providing protective material contribute to organized and peaceful procedures, thus preventing situations of spreading panic. Proper planning, along with effective prevention and information, will ensure the health of visitors and staff, but also the proper functioning of the facility. 

HEALTH SURVEILLANCE INFORMATION 
On February 3, 2020, Croatia introduced health surveillance over Fr.rooms coming from the areas affected by the epidemic, which have been in the affected area for 14 days. Health surveillance is a measure that applies to healthy people who have been at risk of infection. Health surveillance is determined and carried out by the sanitary inspection and the epidemiological service. It includes reporting the health condition of passengers by telephone to the competent epidemiologist in case of symptoms (fever, cough, shortness of breath) and reporting after 14 days of supervision to the epidemiologist according to the place of residence in Croatia. Contacts of competent epidemiologists, according to the county, can be found at the following link: https://www.hzjz.hr/sluzba-epidemiologija-zaraznebolesti/epidemija-pneumonije-povezana-s-novim-koronavirusom-kina/

Croatian citizens and foreigners who come to Croatia from areas affected by the epidemic and stay for a long time will be subjected to health surveillance with self-isolation at home. People who come to Croatia for tourism or business for a short stay cannot be subjected to health supervision that requires self-isolation, and their movement will not be restricted until they have symptoms of the disease. Foreign persons (tourists and business people who are in Croatia for a few days) do not need to restrict movement within Croatia and to further destinations. They will be obliged to call the competent epidemiologist by health (the appearance of symptoms), and after 14 days of supervision by an epidemiologist. In the event of the first symptoms of respiratory disease, they should remain in contact with other passengers / colleagues and call a competent epidemiologist. The World Health Organization still does not recommend restrictions on the international movement of people and goods.

REPORTING AND COMMUNICATION WITH EMPLOYEES 

  • It is advisable to hold a meeting with all employees and talk about the following:
  • Accept the fact of the existence of an acute disease caused by the new coronavirus and emphasize the importance of accurate and verified information on the virus and the disease, such as information from ministries, public health institutes, the World Health Organization and the like. Stress that spreading unverified and inaccurate information and myths about the virus is harmful.
  • Communicate and remind employees about the importance of hygiene and hand washing. Remind employees of the hygiene measures and instructions that apply in your institution. Emphasize and remind of the importance of hygiene in food preparation.
  • Encourage employees to avoid handling guests.
  • Tell us what risk reduction measures will be applied in your institution (eg greater availability of soaps and disinfectants for guests, increased disinfection of common areas and toilets, elevators, etc.).
  • Refer to the procedures to be followed if any of the guests or staff reports symptoms (reporting to the manager, isolating the guest in the room, reporting to the doctor in charge of hotel guests and the competent epidemiologist. 

DO GUESTS AND HOTEL STAFF SHOULD WEAR MASKS? 

YES - IF PERSON HAS SYMPTOMS OF RESPIRATORY INFECTION

Individuals with symptoms of respiratory disease should be encouraged to wear masks to limit the spread of the disease. However, the use of the mask itself does not provide an adequate level of protection and other equally relevant measures should be taken (such as maintaining hand hygiene, keeping a distance of at least one meter, and preferably two meters from other guests and staff). If masks are used, adequate wearing, removal and disposal procedures and hand hygiene measures should be followed after removal of protection.

NO - IF THE PERSON DOES NOT HAVE SYMPTOMS OF A RESPIRATORY INFECTION

There is no evidence that the use of disposable medical masks on healthy individuals is useful in preventing infection, however, masks may be worn in some countries according to local cultural habits. In addition, individuals without respiratory symptoms should frequently perform hand hygiene and avoid close proximity to infected individuals.

PROCEDURE IN CASE OF SUSPECTION OF NEW CORONAVIRUS INFECTION

  • If you notice symptoms of coronavirus infection in a hotel visitor, the following applies:
  • The health manager of the hotel or other employee should immediately contact the competent epidemiologist (according to the county) to report the suspicious case and receive instructions on the necessary procedures.
  • If the hotel has a doctor in charge, inform the doctor in charge immediately
  • Advise suspected persons to stay in a room with the door closed; she needs to be offered a surgical mask and tissue
  • Advise hotel staff not to enter a room where a person is suspected of having an infection
  • If there is a need for contact with a guest, only one person should be designated to deal with that guest using a protective medical mask and gloves and maintaining a distance of at least one meter from the patient, preferably two meters. Masks, gloves and similar protective equipment should be sealed in plastic bags immediately after use and placed in a rubbish bin with a lid provided for infectious waste and should not be reused. After throwing protective equipment in the waste bin, employees should wash their hands thoroughly with soap and water for at least 20 seconds. 

PROCEDURE FOR WASHING AND CLEANING A HOTEL ROOM IN THE EVENT THAT A PERSON WHO IS SUSPECTED OR CONFIRMED TO BE INFECTED WITH CORONAVIRUS (COVID-19)  

If possible, close a potentially contaminated room and wait 72 hours before cleaning to reduce the infectivity of the virus.
Cleaning instructions:

  • Put on a mask and gloves before you start cleaning. Avoid touching your face and eyes while cleaning.
  • Keep windows open to ventilate the area and / or turn on ventilation.
  • Clean under a neutral detergent and then disinfect.
  • Clean and disinfect all potentially contaminated surfaces: door handles, telephones, hallway handles and stairwells.
  • Clean the toilets, including the toilet bowl and all available surfaces in the toilet with detergent, and then disinfect.
  • Do not use the spray pack to apply the disinfectant as splashes may occur which may further spread the virus.
  • Remove bedding, pillows, blankets and other fabrics and wash them. Use a washing machine (60 - 90 ° C) and laundry detergent for washing. If it is not possible to wash in the washing machine, you can use steam cleaning.
  • After cleaning, wash the cloth at 90 ° C.
  • Take off your gloves and mask and put them in a plastic bag, then wash your hands with soap and water.
  • All waste generated during cleaning should be disposed of in waste bins as soon as possible.
  • Take a shower and change your clothes immediately after cleaning.
  • Leave the window open and / or ventilated on to ventilate the room thoroughly.

When using cleaning agents, it is important to:

  1. Follow the instructions for use provided by the manufacturer of the product
  2. Avoid contact with eyes and skin and keep out of reach of children
  3. Do not mix different cleaning agents and ventilate the rooms where the cleaning agent is used
  4. To disinfect contaminated surfaces or materials, avoid the use of sprays, study the contact time and allow the product to work according to the manufacturer's instructions.

Selection of disinfectants:

  1. Disinfection is performed with a registered disinfectant that acts on viruses according to the manufacturer's instructions.
  2. Alternatively, 0,05% sodium hypochlorite (5% bleach used in households diluted 1: 100) or 70% ethyl alcohol for sensitive surfaces may be used.

Cleaning and disinfection of the area without coronavirus patients

The Croatian Institute of Public Health has also issued a recommendation for cleaning the area without coronavirus patients. 

Personal protective equipment

- gloves
- protective mask
- work clothing
- plastic bags
- cloths
- detergent and disinfectant
- bucket of water
- floor wipers

Cleaning instructions: 

• Put on a mask and gloves before cleaning. Avoid touching your face and eyes while cleaning.
• Keep windows open to ventilate the room and / or turn on ventilation.
• Clean under a neutral detergent and then disinfect.
• Clean toilets, including the toilet bowl and all accessible surfaces in the toilet with a neutral detergent and then disinfect.
• Do not use the spray pack to apply the disinfectant as splashes may occur which can further spread the virus.                                                                                                      
• Remove bedding, pillows, blankets and other fabrics and wash them. Use a washing machine (program at a temperature of at least 60 ° C) and laundry detergent for washing.
• After cleaning the cloth, wash it at a temperature of at least 60 ° C.
• Take off your gloves and mask and put them in a plastic bag, then wash your hands thoroughly with soap and water for 20 seconds.
• All waste generated during cleaning should be disposed of in waste bins as soon as possible.
• Take a shower and change your clothes immediately after cleaning.
• Leave the window open and / or ventilated on to ventilate the room thoroughly.

When using cleaning agents, it is important to:

1. Follow the instructions for use provided by the manufacturer of the product
2. Avoid contact with eyes and skin and keep out of reach of children
3. Do not mix different cleaning agents and ventilate the rooms where the cleaning agent is used
4. To disinfect contaminated surfaces or materials, avoid the use of sprays, study the contact time and allow the product to work according to the manufacturer's instructions.

Selection of disinfectants 

1. Disinfection is performed with a registered disinfectant that acts on viruses according to the manufacturer's instructions
2. Alternatively, 0,05% sodium hypochlorite (5% bleach used in households diluted 1: 100) or 70% ethyl alcohol for sensitive surfaces may be used.

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