Service Quality Survey: Find out who has the best service in the region?

In the period from 3 to 30 June 2019, the Heraklea Agency for the eleventh time in a row in cooperation with mystery shopping agencies from the region (Bo ...

Author  Goran Rihelj

29. August 2019.
In the period from 3 to 30 June 2019, the Heraklea Agency for the eleventh time in a row in cooperation with mystery shopping agencies from the region (Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia) conducted a survey of service quality measuring basic elements of good or quality service. The research was done according to the acronym of the English word GUEST (guest) for Greet, Understand, ...
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Author  Goran Rihelj

29. August 2019.