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In the period from May 13 to June 15, 2016, Heraklea, in cooperation with mystery shopping agencies in the region, for the eighth time in a row conducted a survey on the basic elements of service quality with the aim of finding the best in the region. In addition to Croatia, five other countries in the region participated in the study, Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia. Mystery shoppers visited 800 different ...
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