How to achieve the enthusiasm of tourists with their service? This is a question for every tourist worker in tourism, whether it is the owners of apartments, k ...
In the period from May 13 to June 15, 2016, Heraklea, in cooperation with mystery shopping agencies in the region, conducted the investigation for the eighth time in a row ...
For the second year in a row, Zagreb was declared the best European Christmas destination thanks to the Advent event in Zagreb, and this year ...
The results of the research "Secret Guest: Quality of Service in Tourism" conducted with the aim of measuring the quality of services were presented at the conference ...
Heraklea doo, the first specialized agency for mystery shopping in Croatia, conducted a research "Iš'o medo u dućan" which ...
In the period from October 1 to 31, 2019, for the fifth year in a row, Heraklea conducted a service quality survey measuring the first contact with k ...
Heraklea doo, the first specialized agency for mystery shopping in Croatia, for the fourth year in a row is measuring the quality of service on one ...
For the fourteenth time in a row, in cooperation with secret shopping agencies from the region, Heraklea conducted a service quality survey measuring the basic elements of quality service
Mystery Shopper Research: GUEST 2023
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