Heraklea doo, the first specialized agency for mystery shopping in Croatia, for the fourth year in a row is measuring the quality of service on one ...
In the period from June 15. until July 15, 2021, while we are still slowly adjusting to the "new normal", Heracles is already the thirteenth time for r ...
The growing recreational vehicle market, quality, camper accommodation, online reservations and sustainability are the topics discussed by the ADAC CEO
For the fourteenth time in a row, in cooperation with secret shopping agencies from the region, Heraklea conducted a service quality survey measuring the basic elements of quality service
Six thirty in the morning. My husband has finished the gym and is sitting in the hotel lobby. The day has just 'opened', everything is quiet, he is enjoying his piece of peace. Suddenly...
If we want quality guests, we have to offer quality.
Despite the labor shortage and the general imbalance in the tourism sector, they are building new hotels.
'Filter for quality workers'
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