World elite organization and professional association of concierge Les Clefs d'Or for the first time in Croatia, she awarded golden keys to concierges of Croatian hotel companies.
The golden keys were awarded by five representatives of the association Les Clefs d'Or from Italy, and among the winners is Gloria Luna Steiner iz Liburnia Riviera Hotels.
The ceremony took place on June 5, 2021 in Rovinj, and consisted of the reading of the official table of values to be followed by the Les Clefs d'Or concierge and the ceremonial pinning of the keys to the lapels of each member's jacket. Recognition of the adopted European and world standards of concierge marked the entry of LRH into this world organization.
Gloria Luna Steiner began her career as a receptionist, then head of reception before becoming a cruise event coordinator. She returned to the hotels very quickly and for the next 10 years worked as a reservation agent, receptionist and eventually concierge. Together with two other colleagues, in 2019 she founded the Croatian Association of Hotel Concierge, of which she is the president. The aim of the association is to promote the concierge business in Croatian hotels and to introduce the Les Clefs d'Or association in Croatia to improve the quality of service.
"We are the leading hotel group in Opatija and our employees come first. We regularly invest and will invest in our employees and their development and that is why we are very proud of our employee Gloria", Said the President of the Management Board of Liburnia Riviera Hotel Vladimir Bošnjak.
To become a Les clefs d'Or concierge it takes at least five years of experience at the reception desk, two years of work as a Concierge at the reception desk and to be supervised by two Les clefs d'Or mentors for an additional two years. A lengthy process that ensures that only the highest quality concierge who love the job can enter such a serious association.
Les Clefs d'Or is an exclusive international association of professional hotel conciergeas founded in Paris in 1952 and has more than 3.000 members in 39 countries around the world. Les Clefs d'Or conciergei are considered to be providers of outstanding services and consistently achieve a high level of guest satisfaction, and are recognized by the golden crossed keys worn on the lapels. In line with the motto of the organization, “In service through friendship“, Members regularly share information with each other to improve their skills, solve problems and expand the number of available resources to help guests around the world.