The quality of service at Advent in Zagreb is getting better and better every year

Heraklea doo, the first specialized agency for mystery shopping in Croatia, for the fourth year in a row is measuring the quality of service on one ...

Author  Goran Rihelj

January 4, 2020
For the fourth year in a row, Heraklea doo, the first specialized agency for mystery shopping in Croatia, is measuring the quality of service at one of the most important events in the tourist offer of the City of Zagreb, Advent. The secret guests had the task of evaluating the quality of the service by measuring the basic elements: greetings, smiles, offering help and thanks for the visit. Also, secret guests are active ...
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Author  Goran Rihelj

January 4, 2020