Through regular research on the quality of services it conducts International Airport Council (ACI), for the third year in a row, passengers and service users awarded Franjo Tuđman Airport with high marks. According to this research, Zagreb Airport was named the best in the category of airports ranging in size from two to five million passengers a year (Best Airport in Europe by Size and Region) in 2020.
The award was achieved in the most challenging and difficult year for the entire aviation. Airports and airlines around the world were shaken by the COVID-19 pandemic, and in addition, Franjo Tudjman Airport was faced with crisis actions related to the 2020 earthquakes that hit Zagreb and the Banovina area.
"We are especially happy that our significant efforts to ensure the best possible service in these demanding circumstances have been recognized, primarily taking into account the protection of the health and safety of our passengers, workers, business partners and users of our services. We are about to start the summer flight schedule, we all hope for a gradual recovery of traffic and the continuation of normal business activities in which we will follow our vision to be the leading, innovative airport in the region with a strong focus on enhancing customer satisfaction and service excellence. prizes" - said Huseyin Bahadir Bedir, President of the Management Board of Zagreb International Airport.
This is Franjo Tudjman Airport's fourth international award in a row. The first, in 2017, was given as the airport with the largest improvement in Europe (Most Improved Airport), followed by three awards for the best airport in Europe.
Otherwise Airport Service Quality (ASQ) is the world's leading passenger satisfaction rating program airport services. The field program is conducted throughout the year by ASQ agents, interviewing passengers at airports.
See the full list of award-winning airports HERE
Source: Zagreb Airport