Find out what our service in tourism is like: Mystery shoppers measure the quality of service in tourism

The results of the research "Secret Guest: Quality of Service in Tourism" conducted with the aim of measuring the quality of services were presented at the conference ...

Author  Goran Rihelj

22. March 2017.
The conference presented the results of the research "Secret Guest: Quality of Service in Tourism" conducted with the aim of measuring the quality of service in tourism from June to September last year. The research was conducted for four months (June, July, August and September 2016), and visited destinations along the Adriatic coast, but also continental Croatia. Secret guests are pos ...
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Author  Goran Rihelj

22. March 2017.