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In the period from February 24 to April 03, 2017, Heraklea, in collaboration with mystery shopping agencies in the region, conducted a survey for the ninth time in a row on the basic elements of service quality with the aim of finding the best in the region. In addition to Croatia, five other countries in the region participated in the study, Bosnia and Herzegovina, Montenegro, Macedonia, Slovenia and Serbia. Mystery shoppers visited 800 r ...
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