The results of the research "Secret Guest: Quality of Service in Tourism" conducted with the aim of measuring the quality of services were presented at the conference ...
In the period from February 24 to April 03, 2017, Heraklea, in cooperation with mystery shopping agencies in the region, for the ninth time in a row conducted and ...
Heraklea doo, the first specialized agency for mystery shopping in Croatia, conducted a research "Iš'o medo u dućan" which ...
The bartending profession is anything but simple. This is a profession in which with more experience you become more appreciated and of better quality and you don't become great right away ...
In the period from June to September 2017, Heraklea doo, the first specialized agency for mystery shopping in Croatia, conducted a traditional research ...
In the period from October 1 to 31, 2019, for the fifth year in a row, Heraklea conducted a service quality survey measuring the first contact with k ...
The competition between online travel agencies used to revolve around the amount of hotels or apartments that each platform added to its list of ...
One of our main problems in our tourism is that we do not deal with the strategic development of tourist destinations. Accordingly, we do not know ultimately ...
"MAKE ME CARE" as the main philosophy in tourism
With the Express Queue reservation system, the flow of passengers before security checks at Terminal 1 will be better controlled, and consequently the waiting time of passengers will be reduced.
Six thirty in the morning. My husband has finished the gym and is sitting in the hotel lobby. The day has just 'opened', everything is quiet, he is enjoying his piece of peace. Suddenly...
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