When we talk about reviews in the service, and especially in tourism, it is clear to everyone how they have become one of the most important currencies, because they reflect the satisfaction of guests with our service and product. If for a restaurant, hotel or any other business we have one negative comment, among the last five comments, it is certain that this will directly affect resale.
Also, an extremely big challenge is that most customers will leave a negative comment if they have had an unpleasant experience, but positive remnants are rarely left behind. If we care about the quality of service, the level of customer satisfaction should be one of our imperatives in business. And that is why it is necessary to approach this challenge strategically, because as we know - positive reviews are money.
And that is why Ban Tours Yachting, in cooperation with the domestic solution FastReview, took on this challenge.
Ban Tours Yachting is the only charter company in Croatia that has a mono fleet of 44 Dufour Grand Large sailboats located in two bases: Marina Frapa and Kaštela, connects the entire fleet to the application FastReview which aims to improve positive reviews and raise the quality of service.
It is a domestic startup company and a FastReview solution based on a web application, ie a technological solution that helps the client in more successful business management and brand strengthening in a way that is the easiest way to get positive online user reviews. Crucially, the user immediately leaves a review at the end of the service in the fastest possible way.
Their tool provides the client with a solution that motivates end users to leave reviews via the NFC card on the spot and at the end of using the service. The end user just has to put his phone on the card and the interface opens automatically leads him directly to leave reviews.