Handbook "Caring for a guest with a disability" presented

The Tourist Board of the City of Zaprešić continues with the activities of the Second Perspective project, within which the education and presentation of the manual "Care for guests with disabilities" of the Center for Education and ...

The Tourist Board of the City of Zaprešić continues with the activities of the Second Perspective project, within which the education and presentation of the manual "Care for guests with disabilities" of the Center for Education Zagreb was held today. On that occasion, the manual "Caring for a guest with a disability" was presented.

The manual is intended for caterers, renters, but also other employees in the tourism industry who want to improve their service with adequate access to guests with physical disabilities, intellectual disabilities, autism, hearing impairment and visual impairment.

"The idea was born by the project team of our school, which is intensively thinking about what people with disabilities need. What makes this handbook specific is that we have managed to combine educational rehabilitation with catering and tourism. As we prepared the content, we talked to people with disabilities and learned from them what and how. It was their experience during the use of services in tourism and catering that was extremely important to us."Pointed out Đana Baftiri, director of the Secondary School Center for Education, and noted that the manual is also intended for students of catering schools who have yet to enter the labor market.

"There are a lot of positive examples in the approach to people with disabilities, but this is mostly seen in locations where we move every day, more precisely, where people already know us. Away from these locations, unfortunately, this is not the situation. My message to caterers and tourism workers is to approach us without fear and without intermediaries. ”Shared all the experience of Martin Frković, a person with a disability, who participated in the recording of educational videos and the preparation of the contents of the manual.

This manual is designed to change that. The manual combines detailed instructions on how to treat a guest with a physical disability, a guest with an intellectual disability, a guest with an autism spectrum disorder and a guest with a hearing impairment, and a guest with a visual impairment. Maja Postoglu, a social pedagogue at the Center for Education, introduced the participants to practical advice on how to treat guests with different types of disabilities, and video materials with instructions were shown.

"People with disabilities are around us, but they are isolated because we do not access them. Which makes them even more isolated and that’s something we need to change. The problem is that there is no such topic in the educational plan and future caterers are not educated on how to approach guests with disabilities. And we need to change that."Katarina Osipov, a teacher of professional subjects for waiters, pointed out.

Director of the Tourist Board of Zaprešić Toni Ganjto pointed out that this is just the beginning of numerous activities planned within the Second Perspective project, which aims to make the public aware of a different perspective of travel and creating experiences that must be possible and accessible to all people regardless of their physical limitations. and disability.

"The project aims to draw attention to the importance of the idea of ​​responsible tourism, but also connecting local communities, culture, tourism and all service providers to successfully see all the perspectives of those who use our services, travel and want to return richer for new experiences. We invite all interested parties, other tourist boards, as well as institutions related to this topic to join us in creating a different perspective of travel for people with disabilities, but also those at the national level that aims to incorporate and better position this topic. into the national tourism strategy for the next period."Ganjto concluded.

Photo: Marcus Aurelius, Pexels.com


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