In a world where speed of service is key, especially in the hospitality industry, document scanning technology solutions offer an efficient solution to speed up the guest check-in process. The technology allows hotels to process the necessary data in a few seconds, which significantly relieves the reception staff and shortens the waiting time for guests.
Two years ago, Rentlio, thanks to his Rentlio Pro software reduced the duration of the administrative work check-in process to everything half a minute. Now they have gone a step further and reduced the time of the check in process to practically a few seconds last year. Interestingly, even though they are a travel tech company that offers software, the fastest guest check-in was achieved with a hardware document scanning device - Rentlio DocScan, which uses advanced technology to scan documents in seconds and automatically transfers data to Rentlio PMS (Property Management System).
In a conversation with Pankraci Barać, head of engineering at Rentli, we find out how they decided to invest in a physical device for document scanning, which significantly saves time when checking in and checking out guests.
"The administrative time of the check-in process has been further reduced, from a very fast search for reservations and general data within the system, requiring only one click of registration to the actual scanning of guest documents. Among other things, we have a new product Rentlio DocScan adapted to document scanning, which takes 0,4 seconds per page of the document to read the data, and then guests can log in to the eVisitor system with one click. The point of all this is that administration is drastically reduced so that time can actually be dedicated to the guest himself in the form of "up-selling", various instructions, etc., and not, as has happened so far, when the guest waits for a long time while an employee looks at the screen", Barac pointed out.